Forum Discussion

TheElusivePink's avatar
TheElusivePink
Rising Novice
3 months ago
Solved

Change Phone Number on EA Account

Hello,

I am unable to change my phone number under my Account settings. It wants me to verify my identity with the old phone number (that I no longer have access to). I contacted Customer Service yesterday and they said due to "privacy reasons" they cannot update my phone number for me. They recommended I change my login settings to my email. I have seen many complaints about this on the EA Forums. Why are we no longer able to Modify our phone numbers? or at least edit them.

Thank you,

emilymarie0201

  • Hello TheElusivePink,

    You should reach out to support again, as they are the only ones who can assist you with this issue. Since they handle account security and privacy, they are the best resource for resolving this matter.

5 Replies

  • Hello TheElusivePink,

    You should reach out to support again, as they are the only ones who can assist you with this issue. Since they handle account security and privacy, they are the best resource for resolving this matter.

  • TheElusivePink's avatar
    TheElusivePink
    Rising Novice
    3 months ago

    They specifically told me they cannot help me due to privacy concerns. So is it just pure luck when you get an agent who can actually help?

  • Same here i wanna change the phone number, when i'm about to do it, it sends a security code to the old phone number ( which i have no access to it), when i reached support they said that they have no solution for this !! Any help ? 

  • TheElusivePink's avatar
    TheElusivePink
    Rising Novice
    3 months ago

    I reached out to Help Desk yesterday, AGAIN and this is what I was told (word for word from my case transcript). I was told by another agent, to enable TFA with my email address.

    "Now you need to wait for 24 hours, after that just disable the login verification and try to enable it again and then you can update anew phone number."

    When I asked for clarification on how turning TFA on and off again was supposed to help since my old number is still attached. He told me it would take 24 hours. See his response below.

    "Previously TFA was enabled with old phone number. You change the login verification method from old phone number to new number and now it will take 24 hours for old number to be deleted from the account. After 24 hours, disable the login verification and enable it again using phone number method and it will allow you to add new phone number."

    I don't understand this at all. We used to be able to modify and delete old number. I don't know why this was changed. It has caused people nothing but problems. I am going to try again tonight and if it doesn't work, I was told to reach out to help desk AGAIN.

  • chickenstripes's avatar
    chickenstripes
    Seasoned Newcomer
    3 months ago

    I can't seem to find the contact support button at all. I have no clue how to even message someone on their team to help me with this same problem. I just changed my phone number last week due to harassment and stalking. I have no clue why it's suddenly this hard to change my phone number on the same account I JUST changed my email address with.

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