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Onslaughtbackup2's avatar
Onslaughtbackup2
Seasoned Newcomer
2 days ago
Solved

Compromised Account - Cannot get back

HI, earlier this week, i got an email (my email is   [edit: email address removed]

That my email was changed to something else, you will see both emails below.  I did  not change my email and now im unable to login or change it back.  My account was compromised.  I created this years ago so did not have extra verification.   Can someone please get my stolen account back.  Please revert the email it was change to back to the orig so i can add extra verification so this does not happen in future.  Thanks

1st email:

Hi xxxonslaughtxxx,
Nice work! You've chosen to increase the security of your EA Account by turning ON Login Verification.

From now on, we'll ask you for an additional security code when you sign in from any device that isn't recognized. When this happens, just enter the code you received by the mode you selected during set up. If you no longer have your phone or email account, you can always use a backup code to sign in. 

If you change your mind about how you'd like to receive your security code, head over to the Security tab of your My Account page to edit your preferences.

Happy gaming,
The EA Team

2nd email below - the link to change email back does not work... 

Hi xxxonslaughtxxx,
On October 17, 2026 at 4:02:50 p.m. UTC , the primary email address linked with your EA Account was changed to:

[edit: email address removed]

If you never made this change, please change your email address back and change your password. If you need additional assistance, please contact EA Help.

2 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Onslaughtbackup2​ 

    That is great news, thanks for letting us know the EA Advisor was able to help you with your account. EA_Barry.

  • Please close, i got help from chat support, i got my account back :D Thanks Praveen

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