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koldkat1's avatar
koldkat1
Newcomer
17 hours ago

Could you unlink my xbox account from here?

So really weird story, pretty much a while back when I got my first xbox my brother helped me setup the acc but he used a email that later on got deleted and lost access he also happened to use this on EA play but the big problem is now I have a pc I want to use my xbox gamepass to play EA play games but it automatically signs me into my brother's acc we both cant change the email he's tried in the past to contact support all I'm asking for is for you guys to go into this account and just unlink the xbox connected account SmTx Elite and anything else as he'll lose his only way to login TLDR (btw I am on my brother's account) all I'm asking for is a way to enjoy EA content through my own account and progression and also to be able to play with my brother on EA games. Still love Battlefield tho <3  

accessibility
account linking

1 Reply

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    7 hours ago

    Hello koldkat1​,

    unfortunately, we cannot help with account issues here in the forum - Support is the only one that can help with those kinds of issues. Your brother needs to contact them again and try to regain access to the account with their help, so he can change the e-mail to an active one. Once that is done, he can unlink accounts himself. 

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