Cannot submit a support ticket/AI bot stuck in a loop

I tried looking at what was offered by EA_Lanna​  here: 

How to start a live chat conversation with EA? | EA Forums - 12316916

That leads me to a an AI chatbot that is stuck in a loop. I submitted another thread here: 

How in the heck are we supposed to submit a support ticket? | EA Forums - 13319879

That outlines the challenges I am having since the chatbot will either drop me to a FAQ about issues I am not having, or continuously ask me the same questions over and over. 

I can not find anywhere on the support website that will bring me to either a) a place to submit an email ticket, or b) talk to a live agent via chat. 

AI bots CAN work for support issues, but the one EA has implemented doesn't seem to be capable of handling the task. 

Soooo, where do I go to submit a ticket/chat with a live agent on my original issue, (which I submitted an EA Forums post over three weeks ago and have yet to have a reply from EA on)?

EDIT: It looks like my "how in the heck" post got moderated to who-knows-where, so here's the lowdown so the mods understand the issue I am having in trying to submit a troubleticket.

I go an try and submit a troubleticket and it gets into a constant loop offering incorrect diagnosis, and then asking for the problem, the game, and the platform. Rinse and repeat. If I agree to its incorrect diagnosis, it drops me to a FAQ about the issue that isn't my problem. If I tell it "no that is incorrect" The process starts all over again.