EA Account deactivated due to Inactivity
Hello everyone, I am posting from a different EA account because I am trying to recover an older EA account that I can no longer access. Today I spent about four hours speaking with four differ...
Forum Discussion
EA_Lanna
Community Manager
Community ManagerHey d96f4d497efe9489,
If any EA staff or community managers are able to look into this, I would really appreciate it. I am happy to provide additional information privately if needed.
I'm sorry, there isn't anything we can do to look into this for you. We can't recover EA accounts through the EA Forums. It requires verifying your EA account before any changes can be made, and that’s not something we can do via the forum, sorry.
The main problem is that the password reset page only says that my credentials have expired and asks me to enter the email address associated with the account. Unfortunately, I no longer remember the exact email address.
Yes, that's the crux of the issue. If you did remember the email addresses and could access them, you could get a password reset link sent through and update the password to restore a disabled EA account (see our guide '[GUIDE] EA Account Help: Disabled Account' for more on that).
Failing that, you would need our support team's help.
I tried my best to give him everything, he neither denied or confirmed anything, just disconnected themlseves from the chat!
Totally get how that might seem like odd behaviour from the support agent. Protecting our players' accounts is paramount, so our advisors must be vigilant and adhere to strict verification requirements. This includes not revealing which details were correct and which ones were wrong, as that type of feedback can help bad actors (scam artists) learn what information is a match and what information they need to change.
The account must be more or less 15 years old. I was barely a teenager when it was created, so providing perfectly accurate details about the original email address, payment methods, IP addresses, or other account information from that time is realistically impossible.
We know it's frustrating to hit this wall when you're a legitimate player who can't remember your account information. And I feel you, it can be tough to recall information from so long ago. If you need the support team's help, the best thing you can do is try to recall the information you've been asked for as accurately as you can and reach out again.
- EA_Lanna
Hello Lanna,
Thank you for responding. I am here because I am asking for an alternative way that support it ignoring. I would like to clarify my situation because the automated recovery links do not resolve the issue.
The EA account in question is associated with the EA ID i know plus the battlelog id. I can confirm ownership through several forms of proof:
- I own physical copy of Battlefield: Bad Company 2. Digital copies for Battlefield 3, and Battlefield 4 Premium with their original CD keys.
- These keys were activated on the Origin/EA account linked to this EA ID.
- I also purchased additional EA titles (e.g., Mass Effect) through Humble Bundle, which were redeemed on this same account.
- Some purchases were made through a PayPal account under my legal name, and others through credit cards belonging to my parents at the time.
- The account itself was created when I was a teenager in school many years ago.
The problem is that the login email does not even appear partially masked as ea***@mail.com**, so I have no way of guessing that and I no longer remember the full address. However, I likely still know the password to that mailbox and could access it if I knew the correct address.
I am not requesting that you disclose the full email address. I am only asking for assistance in identifying the correct email via a hint so I can complete the password reset process. Even an additional hint or confirmation would allow me to locate the correct inbox among the old addresses I used.
At the moment, the recovery system asks for details such as exact IP addresses or historical account information from more than a decade ago. This is information that most users realistically cannot recall.
As a customer located in the European Union (Germany), I would simply like to regain access to the games that were legitimately purchased and activated on this account.
If necessary, I am happy to provide:
- photos of the physical game boxes and CD keys
- purchase receipts
- PayPal transaction records
You can connect me to a supervisor or something maybe. Please let me know what verification method would allow support to confirm ownership and help restore access. Otherwise I am heavily considering suing EA because I am pissed off that as an adult I do have to deal with this very bad customer support that blocks my legitimate access to the games I own. I spend in total over a day going everywhere in the internet and talking to every single EA Help Agent based in India and having 0 expeirence on the legal proceedings or customer purchase agreement of EA.
Thank you for your assistance.
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- EA_Lanna10 days ago
- EA_David1 year ago
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