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8eab7120f3650e30's avatar
6 months ago
Solved

EA account linked to my Xbox account is disabled

Haven't played on Xbox in quite a while. When I start up Apex Legends, it tells me that I need to reset my EA password. However, it tells me that the email that is linked to my Xbox account is ******@disabled.ea.com. When I try to log in to EA using the Xbox login, it asks for my email and none of the emails that I have ever used work. I'm assuming this is because the linked EA account ends in @disabled.ea.com. I've put in two separate help tickets without a response and am assuming this means I won't be able to play new games like BF6 with my Xbox account. 

  • If seeing this 8eab7120f3650e30​ hit the forgot password option and then enter any emails that you have to see if you can get a password reset email sent.

    If you get on then you can just update the password and then should be able to log back in.

    Darko

1 Reply

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    6 months ago

    If seeing this 8eab7120f3650e30​ hit the forgot password option and then enter any emails that you have to see if you can get a password reset email sent.

    If you get on then you can just update the password and then should be able to log back in.

    Darko