Okay well it's been many days and I paid for that game and now can't play with my friend who only has a limited time before he isn't able to play. So am I going to be refunded for my lose of time? I dont think so. So your companies error is costing me and I feel like a week is plenty of time to look at my game play and see there was no wrongful doing on my end
Community ManagerApexeas123
It looks like your oldest case is 2 days old, so hopefully it won't get to the point of that taking a full week to review.
The timing will just depend on how many other cases are in the queue ahead of yours, so while there's not a specific timeframe I can guarantee, it's often much faster than the initial estimate you receive.
If it does go a week without the status updating, please feel free to resume the case to bump it with the team, though that typically shouldn't be necessary. Thanks again for hanging in there while the team's getting to your case!
