EA FC 27 Ban Appeal Not Submitting – “Case Not Created” Error, No Response

I can’t submit my FC 27 ban appeal because EA Help keeps showing “Appeal not submitted / Case not created.” I’ve tried multiple devices and networks, with and without a VPN. Please help create an appeal case or escalate this issue.

I love FC and was shocked by the ban email this morning. Last night, on a business trip, I drank too much at a work dinner. Back at my hotel, I accidentally bid on a striker via the Web App, apparently adding an extra zero to the price. It was unintentional. I’d saved those hundreds of thousands of coins for a long time and was devastated all night. Please don’t punish me further for one mistake.

I’ve played FC since FC 26, for two years. Playing helps me cope when I’m depressed. My depression has worsened recently, so I’ve spent hours on FC 27 almost daily. I’ve put so much effort into this account and carefully chosen every player. I hope you won’t penalize me for a mistake that has already hurt me deeply. Please restore my account soon.