EA Live chat - so unhelpful
Don’t understand how such a big company only has a badly run live chat system? Not even an email or phone number?
I’ve been locked out of my account for 2 weeks now, now being told the account is being deactivated. They have a ‘recovery’ systems where you can verify your identity, and yet however even though I am the owner of the account, with all the information, it has failed the verification 7 times. They won’t accept my ID, every single transaction receipt, all the billing details etc. nothing. The account was made back when it was Origin in 2014, so quite a loss on my end. A lot of years spent and a lot of money spent into this company, just for their automated ‘advisors’ to show me no help. I understand there are security measures of course - but surely the system is flawed if the owner can’t even get back in. After countless live chats, with advisors who don’t read what you say and disconnect for no reason, I think I’m just going to give up with EA. I’ve always heard they were a money-grabbing crap company. But wow this really takes the cake.
