EA Permanently Banned My Account for Using Official Compensation Code!
EA banned me for redeeming an official Nintendo compensation code. Now I can't play the $100 game I bought or even unlink my account. Has this happened to anyone else?
Looking for others who might have experienced this or advice on next steps.
What Happened:
July 26: Pre-ordered Madden NFL 26 Deluxe Edition ($99.99) through Nintendo for Switch 2
July 30: Nintendo emails me saying they had to cancel my pre-order due to early access date changes. They apologize and provide an official compensation code for 4600 MUT points: E1974DB2G09CQGQG
August 8: I redeem Nintendo's compensation code and buy an additional $24.99 worth of MUT points
Immediately after: EA permanently bans my account for "violation of user agreement"
The Problem:
- I literally followed Nintendo's official instructions
- Have complete email documentation from Nintendo providing this code
- EA banned me for using compensation THEY approved through Nintendo
- Can't even unlink the EA account from my Switch 2 because they've completely disabled my account access
- Out $125 total and can't play the game I bought a Switch 2 specifically for
My Documentation:
- Nintendo pre-order confirmations
- Official Nintendo cancellation/compensation email
- Purchase receipts for everything
- EA ban notification
Questions for the Community:
- Has anyone else been banned for using Nintendo compensation codes?
- Is there a way to unlink a banned EA account from Switch 2?
- Any success stories getting wrongful bans overturned?
- Should I contact Nintendo since they provided the "problematic" code?
I'm 49, just getting back into gaming, and this is incredibly frustrating. Bought a whole console just to play this game and now I'm locked out for following official company instructions.
UPDATE: Currently waiting for EA support response. Will update this post with their reply.
Edit: For those asking, yes I have screenshots of everything. The Nintendo email clearly shows it's from their official accounts.nintendo.com domain and includes my order details.
