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SeaNWarlocK's avatar
SeaNWarlocK
Newcomer
1 day ago

EA Play Pro and Xbox App Subscription issues

Hi all

I have been using the XBOX app subscription that includes EA Play for a long time now. When Battlefield 6 was released, I was unable to play it through the Xbox app. It instructed me to play it through the EA App itself. I registered for the EA Play Pro subscription and have been enjoying BF6.

Last week I decided to cancel my subscription. When I logged onto my EA Play account, there was no subscription under my account. I checked my Xbox profile, and I couldn't find an EA Pro subscription either.  I checked all my emails, and I never received an email confirming my purchase with an invoice number.  Mind you, money is being deducted from my bank account, but there is no record of it anywhere on my EA account or my Xbox account.

Got in touch with 2 agents from EA support, and they also could not find any subscriptions under my profiles. I provided them with 2 email addresses with no success.. They requested the invoice number, which I also could not find, as I did not receive any emails from them confirming the purchase.

I use the Xbox app to launch my EA app and play EA games, including BF6. When I log in straight through the app with my Google account, it does not even show the games I play on my EA app when logged in through the Xbox app.

I really need some help, please. Has anyone had experience with this issue before?

I am lost.

TIA

ea help

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey SeaNWarlocK​, 

    Thanks for taking time to give us the context of the situation! Unfortunately, we are unable to support account-related requests here on the forums, this includes subscription handling, as we can't discuss account details.

    In this case, the support team is the best contact to reach out to, which you have already done so that's great! Now it's only a matter of locating the correct email address, as that's the likely reason why you aren't seeing the games or subscription you own on the account you're currently signed into. If you haven't already checked, I'd try to sign into EA App using the email and account you're using to post on the forums. Since your forum username isn't one that's automatically generated, I suspect you're currently using an account that's already been established on the EA App, which might be the one holding your subscription.

     Let us know how it goes, thanks!

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