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hx12ffz67's avatar
hx12ffz67
New Novice
2 months ago

EA will not update my hacked email

I have tried on multiple occasions to have EA change/update my hacked email address because I cannot do so on their website. They refuse to do so and just provide a general comment that due to "security reasons" the "team" cannot update my email.  I can play the games just fine and only want to close that other email account to update my EA account but they will not do so. I don't want to lose my cloud saves by simply opening up a new account and having to purchase the games all over again. Very odd that they allow bad emails on their servers.

5 Replies

  • Anonymous's avatar
    Anonymous
    2 months ago

    Ive spent over 2 hours trying to resolve a similar issue. I cant believe how difficult it is to get support from EA

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Sorry to say but if you cannot verify account ownership then our team cannot make any changes to your account.

    Only the account owner can make changes and to do so must verify ownership.

    Darko

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 months ago

    You will need to direct any questions or concerns around this to our live support team hx12ffz67​ as we cannot help with any account issues here.

    Darko

  • hx12ffz67's avatar
    hx12ffz67
    New Novice
    2 months ago

    The link you provided just brings me back to this page. Do you have a full email link?

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