EA will not update my hacked email

I have tried on multiple occasions to have EA change/update my hacked email address because I cannot do so on their website. They refuse to do so and just provide a general comment that due to "security reasons" the "team" cannot update my email.  I can play the games just fine and only want to close that other email account to update my EA account but they will not do so. I don't want to lose my cloud saves by simply opening up a new account and having to purchase the games all over again. Very odd that they allow bad emails on their servers.