The content of your response is laughable. Let me explain with my own case.
I filed an objection. Normally, in such cases, there should be a record of the application in 'My Case.' Yet, there is none. I have been ignored for three weeks. Fine, you might say you are busy.
I no longer intend to use this game or company, so I submitted a request to speak to a representative to delete my account, according to the internal rules you claim. It is clearly stated that connection to a representative should happen within 3 to 5 minutes, or at most 10 minutes.
Nevertheless, no case is registered in 'My Case,' and despite several hours passing, no EA customer support staff has contacted me. The United States is a territorial jurisdiction country, but my home country applies the nationality principle, so our laws apply, and the principle of higher law precedence is relevant.
I understand your company also complies with the right to be forgotten and privacy protection laws. Ignoring a customer’s account deletion request and refusing to accept it is already a violation under my country's laws. I will also collect this forum post as evidence and contact customer support again.
I do not understand how long you will keep refusing to accept the request itself, and not only ignoring objections regarding the account but also refusing to connect me to a representative for deletion. I may gather evidence later and consult your legal team on what laws you claim to be following.
I have tried everything — deleting cache, internet history, changing browsers — which you claim to be system errors.
