Email Hacked & Can't Access Account

Hi altap1410​,

Having your email/account hacked is awful, and it’s completely normal to feel overwhelmed when it starts affecting all your other accounts. But you’re definitely not stuck, and creating this new account was a smart first step to get things moving again.

Just to set expectations: nobody here on the public forums (including EA staff who moderate here) can change emails or access accounts directly.

Only EA Support can do that. But you can reach them even if your main account is completely locked.

You can use the new account you’re posting from right now to open a ticket with a real advisor. Here’s the simplest way to avoid the automated loop:

1. Log in to help.ea.com using your new/temporary EA account.
2. Scroll down the homepage until you reach the “Help by topic” section. 
3. Click on the tile called “EA Account support. ”
4.  Choose one of these options:
   
   

• How to get back into your EA Account
• What to do if your EA Account was hacked

In your ticket, explain that your primary email was hacked and you need to move your EA account to a secure address. Include as much proof of ownership as you can:

• your EA ID / Username
• the old (hacked) email
• your Date of Birth
• any linked accounts (Steam, Xbox, PlayStation, etc.)
• any CD keys, receipts, or transaction IDs from past EA purchases

As long as you can provide enough details to show the account is yours, Support can manually update the email and secure everything for you.

You’re not screwed, you just need to get your case in front of the right team, and you already have the information they’ll ask for.

Little reminder about weekends: live chat availability depends heavily on your region and time zone (for example, here in Italy it’s closed right now because it’s Sunday). Even if chat is offline, you should still be able to open an email ticket, and that’s enough to get your case into the queue for a real human to review.