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87vi0npnu9fu's avatar
87vi0npnu9fu
Seasoned Newcomer
2 months ago
Solved

Email Linked to EA account was Deactivated

I have chatted with the EA chat support for the past 4 days, countless hours have been spent. Here is a sum of my issues. 
new Xbox console, the old console doesn’t work, I have never logged into EA on this console 

The email on my EA account was deactivated (old email) so I can’t get any 2FA. No phone number was on my EA account either. 

EA support has told me that since the old console is showing as active, they can’t do anything. I have explained so many times that even though it is on, it won’t load anything. They do not care. It has truly been a waste of so many hours. I bought the new CFB but can’t even play it. 

accessibility
account info
account linking
ea help
  • EA_mplsnow's avatar
    EA_mplsnow
    2 months ago

    Hey 87vi0npnu9fu​,

    Sorry to hear that live support wasn't able to find a solution for you after hours of communicating. 

    If you no longer have access to the email address registered to the EA account, you'll need to continue reaching out to our live support team so they can help update those account details. We aren't able to discuss account information or support account-related requests here on the forums, so I'm afraid we'll need to redirect you to live support, as they have the right tools and records to help. 

    Feel free to include a link to this thread when speaking with an advisor so they have more context. Let us know how it goes, thanks! 

6 Replies

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey 87vi0npnu9fu​,

    Sorry to hear that live support wasn't able to find a solution for you after hours of communicating. 

    If you no longer have access to the email address registered to the EA account, you'll need to continue reaching out to our live support team so they can help update those account details. We aren't able to discuss account information or support account-related requests here on the forums, so I'm afraid we'll need to redirect you to live support, as they have the right tools and records to help. 

    Feel free to include a link to this thread when speaking with an advisor so they have more context. Let us know how it goes, thanks! 

  • 87vi0npnu9fu's avatar
    87vi0npnu9fu
    Seasoned Newcomer
    2 months ago

    Hello, I have live chatted with them on about 10 occasions, all lastly about an hour. They have done nothing to aid me. They just keep telling me to start a new chat and try again. It’s ridiculous. 

  • ninja2316's avatar
    ninja2316
    Rising Newcomer
    2 months ago

    I've had a similar experience. Unfortunately, they'll just keep re-routing you to the chats. I haven't received help in all of the time I continuous try to get my account back. 

  • 87vi0npnu9fu's avatar
    87vi0npnu9fu
    Seasoned Newcomer
    2 months ago

    So what do you recommend doing if all the live chat does is do the same steps over and over again. 

  • 87vi0npnu9fu's avatar
    87vi0npnu9fu
    Seasoned Newcomer
    2 months ago

    The only answer can’t be to just keep chatting with the live chat. They are the ones telling me there is nothing they can do… this is ridiculous 

  • 87vi0npnu9fu's avatar
    87vi0npnu9fu
    Seasoned Newcomer
    2 months ago

    You guys are a joke. From your post. “ Feel free to include a link to this thread when speaking with an advisor so they have more context.“ look at this attachment from your chat. 

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