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ARCKingston98's avatar
ARCKingston98
Seasoned Newcomer
9 days ago

Email Login Issue

Greetings, EA Team,

I have been a user playing FC25 and Need for Speed since December 24'. Apparently, what i saw yesterday was literally unexpected. Upon clicking the EA App, (which was by default kept logged), has logged me out, as usual, after entering the EA ID i used till now to play and log in, didn't work at all, in fact, to reset password, i have been trying the same mail i used back in Dec to create my EA Account, but it sends the verification code to a different email id i never heard or used before. All my phone and email id has been compromised and I'm unable to access my old email for verifying. It has been currently linked to my Xbox Game Pass, and i can't unlink it unless i access and update some of its critical details. 

 

I am praying to you all, any Support Team member or whoever has gone through this kind of problem once, to kindly look into this matter and resolve at it's earliest

Attached the files for clarity, My EA Id is "Arcane047" 

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    5 days ago

    Hi there, I'm sorry to hear that your account has been compromised. Instructions on how to regain access to your account can be found here. If you're unable to recover the account yourself, please scroll to the bottom of that page and click on "Contact Us." Let me know if you have any questions! 

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