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EpicJo1's avatar
EpicJo1
Newcomer
7 months ago
Solved

Enter a valid EA ID

Hello everyone,

I tried to change my username from EpicJo1 to JoToX. However, I get an error message asking me to enter a valid ID.

Since I already use the name JoToX on all other platforms (see attachment), I don't understand why the change isn't possible here. I also don't get a notification that the name is already taken—which makes the whole thing even more confusing.

I'm asking for help in resolving this issue.

Thank you very much and best regards,
JoToX

  • If seeing that message EpicJo1​ then it means that the username you are trying to use is not available to you.

    All we can recommend in such circumstances is to try other usernames till you find one that is not taken.

    Darko

3 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    7 months ago

    If seeing that message EpicJo1​ then it means that the username you are trying to use is not available to you.

    All we can recommend in such circumstances is to try other usernames till you find one that is not taken.

    Darko

  • a95716a3f39a4f91's avatar
    a95716a3f39a4f91
    Seasoned Rookie
    2 months ago

    Why Does EA not tell us why something in not valid. Most normal systems do this. Why is EA so hard to work with. These are the types of things that make me hate gaming companies.

    Here is a launcher that bad can't remember its's screen location or size.
    Your ID is not valid waste time trying to find one we do like because I can't be bothered to tell you our "secret code"

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey a95716a3f39a4f91​ there are a number of reasons why some error messages may be vague. Happy to pass the feedback on.

    Darko

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