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7ef582855ef052b4's avatar
7ef582855ef052b4
Rising Newcomer
21 days ago

Expired Credentials on XBOX

Hello, I was wondering if I could get some assistance with my EA account on Xbox. I logged in to play the Battlefield 6 Beta and a message popped up saying that it's been a while since we've seen you, so your login credentials have expired. The good news: all you need to do is reset your password. We sent a password reset email to *****. It then gives me a link for help if I no longer have access to the email that it was sent to, but of course it does not work. What I don't understand is that I can login into the EA app on my laptop and it has my current email and password. I spent 5 hrs. yesterday trying to figure this out with no luck. Any help with this would be greatly appreciated. 

3 Replies

  • I have my psn linked to an email I do have access to. I have to update details in the account because of credentials expiring. When I prompt to receive the code through email I do not receive the email. Need help with this please. Contact me when possible. 

  • 7ef582855ef052b4's avatar
    7ef582855ef052b4
    Rising Newcomer
    18 days ago

    Hi EA_Barry,

    Thanks for the reply, I tried to submit this through EA Help but for some reason it won't let me submit the request form. I have been trying to fix this for almost a week now are there any other options?

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