Expired Credentials on XBOX

Hello, I was wondering if I could get some assistance with my EA account on Xbox. I logged in to play the Battlefield 6 Beta and a message popped up saying that it's been a while since we've seen you, so your login credentials have expired. The good news: all you need to do is reset your password. We sent a password reset email to *****. It then gives me a link for help if I no longer have access to the email that it was sent to, but of course it does not work. What I don't understand is that I can login into the EA app on my laptop and it has my current email and password. I spent 5 hrs. yesterday trying to figure this out with no luck. Any help with this would be greatly appreciated.