DGIdk
"Please read: I have to write this from a friends account because this is ridiculous."
"I have thoroughly read the User Agreement and Terms of Sale and I haven't broken any of the set rules."
You do know that by using your friends EA account to post this, that that basically equates to sharing the account, which in turn is against the ToS.
Please note that if the ToS will not lift the ban then there is nothing that can be done. As you stated and understand here on the Forum we cannot assist with account issues only the ToS team can.