False ban without reason..

You must understand that after the ban by EA stating I violated their terms - Just by simply creating an account and giving me no information other wise, that I am suspicious of what they say. How can I as a customer just wanting to play, have to go through this? Why do I get pushed further and further back instead of getting to the roots of my problem. Let people on here share their problems and hopefully us customers and EA can walk away with a case solved and a smile on our faces..

DGIdk​ 

I understand what you are saying however the key word is "may". 

Either way we cannot assist you with the account issue here. 

If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/

If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/

You could have made a different EA account to post here instead of using someone else's account. 

That is also against the rule: If you have more than one EA Account, depending on the type of violation or misuse, EA may terminate all of your EA Accounts and all related Entitlements. If your EA Account is terminated, you will not have access to your EA Account or Entitlements and may be barred from accessing or using any EA Service again. Upon termination, your license under this Agreement also shall terminate.

DGIdk wrote:

I know that.. but how on earth am I else suppose to get noticed and get some feedback..can't write from my account can I??? You basically tell me to be quiet about something serious and im not even a hater on you guys. You need to be more open, you are dealing with a customer for christ sake

Just so you know, I do not work for or at EA or Respawn. I am a gamer just like you, just happen to be a part of the EA Forum Super User Program. 

You could have made a different EA account to post here instead of using someone else's account. 

And i am glad you pointed that out. Because the Customer Experience Team never pointed anything out and just completely ignored my cases with no specific details, like talking to a wall. Incredible.

I know that.. but how on earth am I else suppose to get noticed and get some feedback..can't write from my account can I??? You basically tell me to be quiet about something serious and im not even a hater on you guys. You need to be more open, you are dealing with a customer for christ sake

DGIdk​ 

"Please read: I have to write this from a friends account because this is ridiculous."

"I have thoroughly read the User Agreement and Terms of Sale and I haven't broken any of the set rules."

You do know that by using your friends EA account to post this, that that basically equates to sharing the account, which in turn is against the ToS.

Please note that if the ToS will not lift the ban then there is nothing that can be done. As you stated and understand here on the Forum  we cannot assist with account issues only the ToS team can.