forgot my password and not receiving the code
I have two EA accounts, I no longer use the one associated with my Hotmail account, I'm trying to link EA with my Xbox account {yahoo} but it's saying that I can only link one, but I cant access the Hotmail account to unlink it as I've forgot the password and I've tried to reset it so I can go in and unlink the Xbox account but the email code they supposed to have sent isn't arriving, its not in junk or spam, just to clarify the email address is still working because I sent a test email to it and its fine, strangely the EA email for my yahoo account worked straight away when I logged in with the two step thing this morning, so I don't understand why the Hotmail account log in code email isn't coming through. I don't know what to do next. it would be nice if EA had a proper customer service that we could live chat with or email instead of this
Hey deedge,
While you're not seeing that come through in junk or spam folders, it may help to check that you have both @ea.com and @e.ea.com domains specifically added to your email provider's filters/settings as well.
Beyond that if you're still not getting that verification code however, you'll want to reach out to our support team directly so they can help update any needed account details and help make sure the right accounts are linked.
If you create a new case here and select Game Support > EA Account > I want to update my EA Account information, you should be able to get in touch with the support team so they can take a look.
