Hello EA_Darko
Thanks for replying.
I agree, my device was probably compremised. So I factory reset the whole thing and made sure noone can access any of the emails.
As much as I appriciate the advice, the agent stated that I had provided enough to prove that the account was mine. Therefore, it should be ok just to change it right?
"The system unable to make any changes on the EA account. The team is already checked the account and unable to make changes as of the moment. That's why wer are asking to contact us back again later or tomorrow to try to make changes on the EA account"
The team wanted to make the change, but was unable to. Someone on the team must have the power to override the system, correct? So I can get my account back and secure it?
Community ManagerAs the first agent you spoke to advised the opposite MikeNorsePagan it may be the case that it is not possible.
Best thing to do is to speak with the team again and see what they say. We are not able to assist with any account issues here on the forums.
Darko
