hacked and missing content
ive had an account for maybe 6 or 7 years
including 4 years playing apex
around a year ago i got hacked to my steam epic and ea acc, and i wasnt aware that they made my account getting banned,
tried to hop on a game recently just to discover i had to make an acc lvl 1 again, lost everything
not sure howi to contact them, not visible, is it possible to use the credit card used to get my acc back?
Hey 7k64u28m4x33,
Your Apex progress would be stored on the EA account where it was initially earned. If your account is roughly 6 or 7 years old and you've played Apex around 4 years, it sounds like that would be on a different EA account than the one you're using now.
If you had unlinked your Steam from a hacked or banned EA account and linked it to this one instead, your progress would not be copied or transferred. That would still be back on the original EA account, so you'd need to try re-linking there to recover access to any progress that's been lost.
If you haven't already gone through these security steps, please start there before reaching out to support. As they'll need to discuss private account details, that is not something we can assist with here on the forums.
Once you've gone through the steps linked above, you can use the Contact us option at the bottom of the page to get in touch with the support team so they can help with the account recovery and make sure the correct accounts are re-linked.
