Help please- hacked account
Hi I am actually in tears as I write this because I have been trying to solve this for hours and I'm still no further forward. My autistic son has been without his account for well over a week now, ...
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EA_cuervo
Community Manager
Community ManagerHi Rachel, I'm truly sorry to hear about the trouble you're having.
Our EA Help support team is definitely the best group to get this sorted for you. To get in touch with them, head over to the help site and let the chatbot know that you no longer have access to the email address registered on your account, and that you need to speak with an agent.
The chatbot will ask you a few security questions to help route you correctly. Don't worry if you don't know all the answers. If you get stuck on a question, you can simply tell the chatbot you don't know, or skip it if that option is available.
Once you have completed those steps, the system should route you to a page where you can start a live chat with an EA advisor.
If you get stuck at any point during this process, please let me know and I will do my best to help you further.
Thank you SO much. 4 days to find a human, 4 minutes to fix the problem... that's my life! I am so grateful to you.
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