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MadcapMagician01's avatar
3 hours ago

how do we contact you when there is no contact link ?

ok guys heres a simple question how is a player  supposed to contact the company with an issue when there in no contact links that say "contact us" ... i have been chasin my tail all over trying to get help with one of your games but i cannot open a case because there is no way to do so unless I spend money to subscribe so i have access to customer service? how does this work? I am having issues with one of your games and there is not one single way liste on your web site that allows a case to be opend up.  please explain how players  are supposed to get customer service.  The ONLY way i found was to make a long distance phone call and im still sitting on hold as i write this and its been almost 35 minutes.  =/ 

2 Replies

  • Thanks for reaching out.

    You can find the Contact Us button at the bottom of the EA Help page. After that, a chatbot will ask you for some details first. If your issue needs to be handled by our support team, you should see the live chat option.

  • How do I contact someone when my account has gotten hacked and they changed the email address. The "contact us" button just takes me to an AI that ask questions then send me back to the EA login page after I explained that they changed my email address on the account. It's ridiculous. 

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