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dthangdzs1tg's avatar
dthangdzs1tg
Seasoned Novice
4 months ago
Solved

How long does it take to complete the EA account deletion process?

Yesterday, i have contact to the support to delete my EA account but yeah after that i still has a email of EA Forums which is from that account. The dialy digest email.

I wondering how long does it take to complete the EA account deleting process for all the foundation of that account include EA Forums account.

Can someone tell me how long does it takes ? One week or more ?

  • yep, they said the EA forums accout  deletion is not like EA acocunt delete. They said the deletetion process will complete in 1 week since i requested to delete my EA account. They need 1 week to completely delete all the foundation has linked to that EA account. And they said if it not delete i can contact again with them.

6 Replies

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hi dthangdzs1tg,

    Apologies, there isn't an ETA we could offer on the forums. If you contact them again, the support team may be able to check how your support case is progressing. 

    I noticed you had another thread open, so I assume the deletion request is an effort to sever the link to the Google Account, but an account deletion might not be necessary for that. Deleting the EA account comes with inherent risks that can impact your linked gaming accounts, and linked accounts can be removed without deleting the EA account. Further, EA accounts can be recovered and resecured after a compromise with the support team's help. 

    If there's still time, when reaching out to the support team next, I'd suggest taking a moment to chat with them again about your options. There may be time to change or cancel the request and opt for a less risky and permanent action. The support team will do their best to help.

    In the meantime, I'd recommend reading through these guides. They'll share more information, including outlining the risks involved with deletions and unlinking, which is important to be aware of before choosing them: 

     

    - EA_Lanna

  • dthangdzs1tg's avatar
    dthangdzs1tg
    Seasoned Novice
    4 months ago

    no no i mean delete the EA account i created with my email linked to my EA hacked acocunt now i recover thats account so i contacted to support now i dont need to stop the deletetion process but i need how long it takes to complete the deletetion process

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hi dthangdzs1tg

    Ok great! If you're positive it's the right call for you after reviewing those guides and knowing the risks, then perfect. 

    Regarding how long it takes, what I shared below still applies:

    Apologies, there isn't an ETA we could offer on the forums. If you contact them again, the support team may be able to check how your support case is progressing. 

    ^ When reaching out to them to check up on this, I'd suggest creating a new case so as not to pull the ongoing on from it's work queue - just in case it might reset and delay things. The support representative will be able to let you know from there what they insights they can offer. 

    - EA_Lanna

  • dthangdzs1tg's avatar
    dthangdzs1tg
    Seasoned Novice
    4 months ago

    yep, they said the EA forums accout  deletion is not like EA acocunt delete. They said the deletetion process will complete in 1 week since i requested to delete my EA account. They need 1 week to completely delete all the foundation has linked to that EA account. And they said if it not delete i can contact again with them.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Thanks for looping back in and sharing that. I've marked your post as the solution, as it'll be super helpful for others who might also have this question. 🙂

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