Forum Discussion

NoSekka's avatar
NoSekka
Newcomer
1 month ago
Solved

I’m tired of being jerked around in circles.

I’ve been on contact with EA help and community advisors for about a week now and I keep getting put in the stupid next step ai chat loop with no way to actually speak with a person. My account was c...
account info
ea help
login issue
  • EA_LunardustCat's avatar
    EA_LunardustCat
    1 month ago

    Hi, I understand how frustrating it feels when it seems like you are being passed around, but account-related issues can only be handled by the support team.

    When speaking with the chatbot, please select the most accurate issue type. Otherwise, the system may assume a self-help article is enough and may not route you properly.

    Btw, can you see any record in your Penalty History? You should normally be able to submit an appeal from there as well, or through this web form.

EA_LunardustCat's avatar
EA_LunardustCat
Icon for Community Manager rankCommunity Manager
1 month ago

Hi, I understand how frustrating it feels when it seems like you are being passed around, but account-related issues can only be handled by the support team.

When speaking with the chatbot, please select the most accurate issue type. Otherwise, the system may assume a self-help article is enough and may not route you properly.

Btw, can you see any record in your Penalty History? You should normally be able to submit an appeal from there as well, or through this web form.

NihlistPC's avatar
NihlistPC
Seasoned Novice
1 month ago

Can you guys please help me i never received my pred badge on pc yet my switch account is linked to it

  • NihlistPC's avatar
    NihlistPC
    Seasoned Novice
    1 month ago

    I've been trying to submit one single ticket for 4 hours now but your guys ai chat bot just keeps sending me in circles, i've tried everytoption to contact someone, appeal a ban, missing item, purchasing issue and every single time it just tells me the same thing " This issue isnt supported by advisors"

    • EA_LunardustCat's avatar
      EA_LunardustCat
      Icon for Community Manager rankCommunity Manager
      1 month ago

      Hi, I have already replied in your thread, so please keep this to your original topic.

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