I am still missing my EA POINTS 5.000 points

Hi Aarhus43​,

Aarhus43 wrote:

Where is my points

I'm not sure. We won't have that level of insight through the EA Forums. For account-specific help, our support team would be able to look into it and discuss it with you after verifying you're the account owner reaching out.

Aarhus43 wrote:

Has been written several times without any answer

The response times vary from the Support team depending on the case. We won't have those insights into your Support cases on EA Forums. If there's no response after a few days or if you're in any way concerned, the case may have fallen through for whatever reason (maybe technical issues, etc), get back in touch with the support team by creating a new case and referencing the case number for the one you're concerned about.

In the meantime, it may help to have the following information ready:

• Your EA Account email
• The console or platform you play on (PC, PlayStation®, Nintendo Switch™, or Xbox)
• Your platform account username
• Details about the missing content
• How or where you got the content
• The approximate date and time you got the content, and when you noticed it was missing
• Proof of purchase if you bought the missing content with real money

Proof of purchase is usually an image of your transaction history and purchase confirmation, which includes info like the product name, purchase date, and your details. For more help, read our guide: 'How to provide proof of purchase'

- EA_Lanna

Hi. Mark - i have already given all the information as wished for during email - correspondance ) and also have 2 cases . One is still open :) after i as told to wait 24 to 48 hours :) 

Regards

Jesper

Hi. EA - how can I get in contact with a supervisor.

Hi Aarhus43​, 

How did you get on after following the support team's advice? Did waiting 24 to 48 hours help the points come through for you? 

- EA_Lanna

Hi Lanna

no it still dosent work and have tried all the things you have requsted several times

I been waiting for almost a month now.

i have answered on the e-mails also .. i gets the same auto generated e-mail from you all the time.   Same answer. 

i need to get in touch with a superviser or your customer complaint department.

have sent several documents as reguested , chatted , tried you AI chat , without a solution . 

Hi Aarhus43​,

Aarhus43 wrote:

have sent several documents as reguested , chatted , tried you AI chat , without a solution

I'm sorry to hear that. I'm not sure why that might be the case, as I won't have any insights into your support cases.

I know it's been a frustrating experience dealing with them so far, but for help with missing content, you need the support team's help. Only they can look into missing content claims. Please stick with them, and do your best to supply the exact information they are asking for. For example, the criteria for proof of purchase are quite strict in order for it to be verifiable, so it's always good to double-check that the screenshots match the proof of purchase criteria as outlined in our guide:  'How to provide proof of purchase'

Aarhus43 wrote:

i need to get in touch with a superviser or your customer complaint department.

We don't have an escalation pathway through the EA Forums, but the support team may be able to help you with this, too, seeing as it's related to your support experience and cases with them. 

- EA_Lanna