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Aarhus43's avatar
Aarhus43
Seasoned Newcomer
29 days ago

I am still missing my EA POINTS 5.000 points

Purchased - 26/2-2026.  Bought the new EA 26 TOTY with 5000 points with 70% off. I bought it and game is working but i havent got my 5.000 Points yet Tried to re-install the game. Has been written ...
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EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
29 days ago

Hi Aarhus43​,

Aarhus43 wrote:

Where is my points

I'm not sure. We won't have that level of insight through the EA Forums. For account-specific help, our support team would be able to look into it and discuss it with you after verifying you're the account owner reaching out.

Aarhus43 wrote:

Has been written several times without any answer

The response times vary from the Support team depending on the case. We won't have those insights into your Support cases on EA Forums. If there's no response after a few days or if you're in any way concerned, the case may have fallen through for whatever reason (maybe technical issues, etc), get back in touch with the support team by creating a new case and referencing the case number for the one you're concerned about.

In the meantime, it may help to have the following information ready:

  • Your EA Account email
  • The console or platform you play on (PC, PlayStation®, Nintendo Switch™, or Xbox)
  • Your platform account username
  • Details about the missing content
  • How or where you got the content
  • The approximate date and time you got the content, and when you noticed it was missing
  • Proof of purchase if you bought the missing content with real money

 

Proof of purchase is usually an image of your transaction history and purchase confirmation, which includes info like the product name, purchase date, and your details. For more help, read our guide: 'How to provide proof of purchase'

- EA_Lanna

  • Aarhus43's avatar
    Aarhus43
    Seasoned Newcomer
    29 days ago

    Hi. Mark - i have already given all the information as wished for during email - correspondance ) and also have 2 cases . One is still open :) after i as told to wait 24 to 48 hours :) 

     

    Regards

    Jesper

    • EA_Lanna's avatar
      EA_Lanna
      Icon for Community Manager rankCommunity Manager
      15 days ago

      Hi Aarhus43​, 

      How did you get on after following the support team's advice? Did waiting 24 to 48 hours help the points come through for you? 

      - EA_Lanna

      • Aarhus43's avatar
        Aarhus43
        Seasoned Newcomer
        13 days ago

        Hi Lanna

        no it still dosent work and have tried all the things you have requsted several times

        I been waiting for almost a month now.

        i have answered on the e-mails also .. i gets the same auto generated e-mail from you all the time.   Same answer. 

        i need to get in touch with a superviser or your customer complaint department.

        have sent several documents as reguested , chatted , tried you AI chat , without a solution . 

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