I can’t renew my e-mail account.

Question

I purchased Dragon Age Veilguard through Epic Games and was asked to create an EA account in order to play the game. However, I no longer use the e-mail address I registered with, and when I try to change the e-mail address linked to my account, the system does not allow it. Please let me change my e-mail address.Why are you making this so complicated? I don’t understand. On the other hand, I also want all save files and data related to Dragon Age Veilguard to be deleted.

ea_lanna · Answer

Hi mhmtkfz​,
We can't change your email address through the EA Forums, but our support team may be able to help you out. You can connect with them through our EA Help site:&nbsp;

How to update your EA Account

&nbsp;
- EA_Lanna

mhmtkfz · Answer

There are only articles in the link you shared. There is no one who can help me with my problem. I’ve been sending messages for days and no one is helping me. I paid for this game and bought it. And now no one cares. Please, someone do something about it. Updating an email account shouldn’t be this hard.

ea_lanna · Answer

Hi mhmtkfz​,&nbsp;
Sorry about that. It looks like the guide I had saved isn't live anymore. I've updated my post to share an EA Help guide on how to update your EA account information instead.&nbsp;

How to update your EA Account

&nbsp;
To reach the support team, scroll to the bottom of that guide and click 'Contact Us' to begin filling out your support ticket.
- EA_Lanna

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I can’t renew my e-mail account.

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