Forum Discussion

codyyya's avatar
codyyya
New Novice
31 days ago

I can't resume the case

I received an email asking me to add some information about my problem, but after changing the design, I couldn't get the case back.

ea help

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    31 days ago

    Hey there, I'm sorry to hear you're unable to resume your current ticket. In this case, please create a new support ticket, and they should be able to pick up where you left off. Just mention the old case number on the new ticket. 

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