I forgot my account email and can't log in
I have 2 ways to log into my account and both work, the first is directly through EA with a login and password (I know them) and the second is from my Steam which is linked to EA (I also have full access), but after logging in it asks me for a message from an email whose name I forgot. I created the EA account a long time ago and I just don't remember what email it has (If I remembered the email, I would be able to log in to the email, I understand what passwords I had). I play on this EA account without any problems using Steam (I just click play on Steam). The support team is going through a recovery procedure that treats me as a person who has no information about the account at all and no access either. I simply can't go through this procedure. It's been a long time since I registered this account and too many things have changed since then (My IP, country of residence, that's why I forgot my email, too much time has passed). Can people from tech support help me correctly in my situation? And how can I formulate this to them so that they don't carry out the recovery procedure for the tenth time, ignoring all the data and evidence that I have. Or maybe it's possible to somehow find out the email name (Let's say through Apex Legends or some other EA game, the link to my Steam is saved), Thanks in advance.
Hi R5-Trainn
Thanks for explaining things so far. Unfortunately, there isn't a way to change the account details on your own if you can't recover the security codes. You will need the support team's help on this one. However, their hands are tied if you can't pass the security stage with them. I know it can be frustrating when it's been so long but try to recall the information they ask for. Once the security checks are passed, the support team will be able to help you update the account information from there.
- EA_Lanna
