I need to login one of my acct but it's showing a new acct

Hey xssyicwcpcqu​, 

It's been a while since we heard from you. We're hoping that means you were able to log back into your account. 🙂

We're going to wrap up this discussion for now, but if there's anything more you'd like to share or ask, don't hesitate to start a new thread or jump into an active one and we'll do our best to help with recommendations.

Thanks and happy gaming o/

- EA_Lanna

Hi xssyicwcpcqu​, 

 Just popping in to see how things are going! 

Were you able to fix the issue? If not, please pop into your reply the answer to those few questions. I'll be better able to make relevant suggestions once I understand the challenge a bit more.

- EA_Lanna

Hi xssyicwcpcqu​, 

Ok, let's get to the bottom of this together. 🙂 Please pop the answers to these questions in your reply: 

• Are you trying to log into your EA account on PC, Mac, Mobile, or a Console like Xbox or PlayStation?
• What information can you see, and what should you be seeing instead?
• Were you loading into a specific game, or was it the EA app?
• Did you see an error message? If yes, please share a screenshot.

 

- EA_Lanna