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Birchy_930's avatar
Birchy_930
Seasoned Newcomer
26 days ago

Re: My Email Has Been Hacked and can’t recover the account, Please Help

The hacker removed me from my ea account changed my email to there email. How do i get my PS5 unlinked to there account and relinked to my new ea acount.

I have changed my password on Ps5 account. I have 2 step authentication on everything. But i cant link my ps5 to my ea account. Because its linked to the account from the hacker. Need help. Tried contacting EA havent heard anything. 

 

Above is an image that shows what issue i have. When i try linking my ps5 to my EA account

3 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    25 days ago

    Hi there, I'm sorry to hear that your account has been compromised. To recover the account, please follow the steps in this article. If you need any assistance during these steps, feel free to reach out to EA Help by scrolling down to the bottom of that page and clicking on "Contact Us". 

  • Birchy_930's avatar
    Birchy_930
    Seasoned Newcomer
    24 days ago

    I have made three cases. But none of them are popping up on my portal/profile case. Anyway i can get the ball rolling on this. 

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    20 days ago

    Hey Birchy_930​, if you select "Compromised EA Account" as the topic, you should get the chat option as a contact method. Are you getting the chat option when creating a case? 

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