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Anonymous's avatar
Anonymous
7 months ago
SolvedApproved

Impossible to delete my EA account

Hi, Writing here because I can't get in touch with anyone. It is literally impossible to delete my EA account. I submitted a deletion request, then I was told I had to wait to speak with an “adviso...
account info
ea help
  • EA_Aljo's avatar
    EA_Aljo
    7 months ago

    I most definitely understand this is frustrating. Unfortunately, the only way to get this resolved is to get support through chat. You'll need to wait for an advisor to be available. Which should be most any time, but depending on the queue, it could take a bit before someone responds.

Anonymous's avatar
Anonymous
7 months ago
Approved

What would be the best time to try to contact (yet again) an advisor in Europe using Live Chat?
Also, in the event that EA Support actually deletes my EA account, will it delete my EA Forums account? Or should I just ask for its deletion right away?

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
7 months ago

An advisor will handle deleting those accounts for you. You should be able to open a case any time.

  • Anonymous's avatar
    Anonymous
    7 months ago
    Approved

    Unfortunately, resolving the case via email isn’t an option. The only way to address it is through Live Chat. You can have the chat window open or closed, the case will be resolved without any updates from Support. Contrary to what’s stated when submitting a case:

    A confirmation email was sent to (censored address) with your case info.

    You won't receive anything. Furthermore, cases won't actually be submitted if you don't click on the Live Chat option, as there aren't other options available. So you can open a case any time, but as it is 11PM here right now, you'll wait for nothing to happen. I'm only looking for a solution to get in touch with anyone, as it has been proven impossible before.

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      7 months ago

      I most definitely understand this is frustrating. Unfortunately, the only way to get this resolved is to get support through chat. You'll need to wait for an advisor to be available. Which should be most any time, but depending on the queue, it could take a bit before someone responds.

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