Issue with EA accound linking

Question

I purchased an EA Play subscription yesterday through the Epic Games launcher. Before this, I didn’t have an EA account. My expectation was that installing a game from the subscription via the Epic Games launcher would either:

- Automatically create an EA account linked to my Epic Games account, or

- Allow me to create an EA account and link it during the process.

However, when I tried to download Mass Effect Legendary Edition (and other games), I was redirected to the EA app, where I encountered the following error:

“There’s been an error. Try resetting your password and restarting your game. You can now close this window.”

I reset my password multiple times (since I had to create a new EA account from scratch), but the error persists. No additional windows or options appeared, and I still couldn’t link the Epic Games launcher to EA.

As a result, I manually created an EA account and tried again, only to face the same error. When I contacted EA support, they informed me that my Epic Games account is already linked to a different EA account, one that I’m not aware of. Strangely, this linked account doesn’t appear in the “linked accounts” section of my Epic Games profile.

I reached out to Epic Games support for clarification, but they stated that their support team cannot provide any data from my Epic Games account. This leaves me stuck in a frustrating loop where I can’t access or manage my subscription properly. I’ve paid for the subscription but can’t even process a refund.

Could you help me resolve this issue? I’d like to either:

Unlink the unknown EA account from my Epic Games profile, or
Properly link my new EA account to my Epic Games subscription.
Refund my subscription.

ea_cuervo · Answer

Hi there,
Thanks for reaching out. Unfortunately, this is not something we can assist with here on the forums.
Since your Epic Games account is already linked to an EA account, you’ll need to access the correct EA account in order to manage the link or resolve the issue.
If you’re unsure which EA account is currently linked, or need help recovering or identifying it, please reach out to the EA Help support team directly. They’ll be able to verify your details and guide you through finding the correct account or recovering access to it.
Once you’re back into the right EA account, you should be able to manage your linked accounts or proceed with your subscription without issues.
Thanks for your understanding.