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PhineasJNX's avatar
PhineasJNX
Seasoned Traveler
2 months ago
Solved

Issues with ea support

Hi I'm getting put in a loop of talking to a new representative and then being told to go to chat but I'm unable to since there is no way to resume that specific case through chat

advice
ea help
feedback
  • EA_cuervo's avatar
    EA_cuervo
    2 months ago

    Hey there, the chat option might not be available depending on the topic you select. Try changing the topic to "Update EA Account", that should give you the option to start a chat. 

3 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey there, the chat option might not be available depending on the topic you select. Try changing the topic to "Update EA Account", that should give you the option to start a chat. 

  • PhineasJNX's avatar
    PhineasJNX
    Seasoned Traveler
    2 months ago

    That worked thank you
    Probably had something to do with the missing content option

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    27 days ago

    I'm glad to know that it worked for you! Have fun! 

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