Lack of support from EA

Question

Hi,&nbsp;I don't understand why a huge company would not offer live support. I simply can't get my son's account to work and have spent 3 hours going round in circle.&nbsp; The support options are extremely limited and when I log a support request I don't even get a case ID.&nbsp; &nbsp;It isn't hard to get this setup to support customers!&nbsp;&nbsp;&nbsp;

blascosthighs · Answer

When they did have live chat, it wasn't much better since a third party company would handle those requests. Often times you'd get some random person who hardly understood your problem and was not qualified to solve it in the slightest. It was genuinely a gamble if the issue would be solved, and you'd often have to contact them three or four times before simple progression problems or missing content was fixed.

midnight9746 · Answer

KouranII​ Depending on the issue with your son's account, I might be able to help you or direct you in the right direction.
BlascosThighs wrote:
Often times you'd get some random person who hardly understood your problem and was not qualified to solve it in the slightest.

BlascosThighs​&nbsp;Yeah, that's often due to a communication barrier of sorts, (and it is very frustrating), but I've found that keeping it short and simple works the best.

kouranii · Answer

Hi,&nbsp;Basically my son has his Xbox now back in uk. His account has not changed from when it was in same house. He is on my account as family, but when he tries to play any game it states that he can’t. I added him onto my family ea account, tried signing into his account and I needed to reset the password m, which I did. The issue is that ea reset password appears to have an issue as I reset the password and then when I try to sign on using the same username and password (for my son) it states it is an incorrect password, so he is currently unable to play any games.&nbsp;any help appreciated&nbsp;&nbsp;