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awuku23's avatar
awuku23
Seasoned Novice
23 days ago
Solved

Link Account/Password reset loop.

To the point, I simply need the live chat option to talk to Support or a page I can go to so the email on my EA account to be changed?

My email was hacked and so it gone for good and thus am unable to access for EA password reset request from my ps 5.  

Please am desperate. I am playing in a tournament later today having missed two already

Gametag: Nomad Black_1

System: ps5.

Games: Madden/College Football. 

account linking
ea help
login issue
  • EA_Lanna's avatar
    EA_Lanna
    22 days ago

    Hi awuku23​,

    If you no longer have access to your email address, our EA Help Support team can try to recover your account. If you can pass the security stage with the support team, they'll be able to help you update the email on the account. Use this link to start filling out your help case to get in touch with them. 

    - EA_Lanna

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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    22 days ago

    Hi awuku23​,

    If you no longer have access to your email address, our EA Help Support team can try to recover your account. If you can pass the security stage with the support team, they'll be able to help you update the email on the account. Use this link to start filling out your help case to get in touch with them. 

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    8 days ago

    Hi awuku23​,

    It's been a while since we've heard from you. I hope that means you were able to connect with our support team.

    I'll close this out here. If you run into anything else or have new questions, please feel free to start a new thread.

    - EA_Lanna

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