Forum Discussion

AlexandraHal's avatar
AlexandraHal
Rising Newcomer
3 days ago

Linking accounts

Everyone has a problem with the linking-unlinking accounts, it is made very poorly. Personally I don't like EA anymore all because of this, I mistakenly moved my account from an EA account to another and I lost all my progress because I didn't know something like this existed. Please reconsider on doing something about this, it is way too much to wait 6 whole months... 

7 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    17 hours ago

    If you have unlinked the account or linked another and seeing a message that you need to wait PlayPly​ then I'm sorry to say but there is nothing that we can do to change this.

    Darko

  • PlayPly's avatar
    PlayPly
    Seasoned Newcomer
    22 hours ago

    What about switching battlefield 6 into my ea account is that posible

  • PlayPly's avatar
    PlayPly
    Seasoned Newcomer
    1 day ago

    My sister tried playing sims and it connected to her steam account I unlinked her account and now I cant get it to reconnect it says I have top wait a year and i lost all my games and progress now is there a way to by pass this i have contacted support but have gotten no reply. Is there any way to fix this darko?

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    1 day ago

    It would be expected that before making any major account changes like this AlexandraHal​ that you review the help article.

    Once it has been done it is not possible for us to speed up the wait time.

    Darko

  • AlexandraHal's avatar
    AlexandraHal
    Rising Newcomer
    1 day ago

    Exactly, this is made so poorly, why would it be like this, if you do it without knowing you remain with all progress lost, after playing for months... 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey AlexandraHal​ all the info that we have around unlinking accounts can be found in this help article

    When you link accounts, it creates a lifetime link to protect you from malicious activity and help prevent performance issues in your games.

    You can unlink your platform accounts from your EA Account if you want to link them to a different EA Account, as long as that EA Account has never had the same account type linked to it before in its lifetime.

    That means if you unlink an Xbox gamertag from your EA Account, you can’t link a different Xbox gamertag to it in the future.

    Once you unlink a platform account from your EA Account and link it to a new one, you can’t unlink it again for six months.

    Darko