Hey, EA_Also, Here's how useful your customer support is:
Hi! 🙋 Let’s get this fixed.
Tell us about the issue you're having and we’ll help you get back in the game. 🎮
Me: My email was hacked, and my EA account email and password were changed.
EA NextStep: Which EA game are you playing?
Me:I'm not playing any EA game
EA NextStep:Since you are not playing any EA game, could you please specify if you need help with your EA Account security or something else?
Me:Account security
EA NextStep:Which EA game are you playing?
Me:NONE. I'M NOT PLAYING ANY GAME
EA NextStep: Since you are not playing any EA game, could you please specify if you need help with your EA Account security or something else?
Me:Account security; my email was hacked.
EA NextStep:Which EA game are you playing?
Me:I'M NOT
EA NextStep:Since you are not playing any EA game, could you please specify if you need help with your EA Account security or something else?
Me:I need a human
EA NextStep:Before I connect you, let's go through a few quick questions. These will help me understand your issue better and get you the right support, faster. Since you are not playing any EA game, could you please specify if you need help with your EA Account security or something else?
Me:account security
EA NextStep:Which EA game are you playing?
[After doing this circular conversation 4-5 times, I gave up.]
PLEASE find a way for us to talk with a human being who speaks English.
Community Manager
Community Admin
