Locked out of my EA account — login loop after password reset

Hi, I need help with my EA account associated with the email [edit: email address removed]. I'm submitting this from a different account because I can't log in to the affected one at all.

This account was previously hacked. Your support team fixed it about two days ago, but it's now broken again — I can't log in through the web portal, via email, or in the game itself.

Here's exactly what happens when I try to log in:

1. I enter my email on the web portal, and you send a 6-digit verification code to my email.
2. I enter that code on your website to verify — but nothing happens. There's no success message and no error message; the page just doesn't respond.
3. I request a new code and enter it again — same result, nothing happens.
4. I then reset my password. The reset goes through and I successfully create a new password.
5. But when I try to log in with that new password, I get the error: "Your credentials are incorrect or have expired. Please try again or reset your password."

So I'm stuck in a loop — the verification step doesn't respond, and the new password is rejected as incorrect/expired. The system keeps redirecting me to a page that doesn't work.

Can you please help me regain access to this account? I'm happy to verify my identity however you need.