Forum Discussion

IlyesKecir's avatar
IlyesKecir
Rising Newcomer
23 days ago

Login Problem

well ive been contacting you more than 10months already and nothing changed
idk how this guy changed my email and you dont even text me or send me sms
anyways im trying as i said for more than 10 months to login again using my phone number which is still linked to my account but this message keep shownig up 

like come on now how i can recover my account 


this not even my email wtf the number is im trying to send sms but cant 

3 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    23 days ago

    Look IlyesKecir​, understand how frustrating this is for you and with that in mind let's try to get you sorted asap.

    To start with, we on the forums can't help with these kind of issues as it requires account verification and we can't do that here.

    What you can do is start by taking a look at this help article

    You can use the info there to try and get your account back and if not then there are links there to our live support who will be able to help you.

    Let me know how you get on.

    Darko

  • IlyesKecir's avatar
    IlyesKecir
    Rising Newcomer
    22 days ago

    yea yea i did that there many millions time and ended by no help its been 10months already just send me sms to my number or change this russian email its not mine idk how he even access to my account

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    22 days ago

    If there was something I could do IlyesKecir​ I would but I simply cannot.

    You will need to speak with our live support team and engage with them.

    I wish there was more I could do but there simply isn't.

    Darko