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Ondra_OVO's avatar
Ondra_OVO
Rising Newcomer
5 months ago

Lost Access to my linked email

I lost access to my email that i'v had linked with my EA account i tryied to recover that account with my email hosting site (seznam.cz) but nothing so now i dont know what to do next i'am still loged in to the account And i know the password 

3 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hi there, if you do not have access to your email associated with the EA account, please contact EA Help for further assistance. They should be able to assist you in recovering the EA account and updating the email address as required. Let us know if you're having any trouble reaching out to support. 

  • TSxFeaRx's avatar
    TSxFeaRx
    Rising Newcomer
    5 months ago

    I've been trying to find the chat option for this exact issue but it's nowhere to be seen.  Where can I start a chat with someone from EA to unlink my account from an email that no longer exists?

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    TSxFeaRx​ Please click on this link, scroll down to the bottom of the page, and select "Contact Us." Then, in the topic, select "Update EA account." That should give you the option to start a chat. Please note that we're currently experiencing higher-than-usual demand for contacts due to beta releases, so it might take a little longer than usual to get a chat. 

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