My $100 is gone due to a bug preventing battlepass skip.

This has gone too far from me, and the worst part is I have no faith that any EA representative of any sort is going to respond to this post or reach out to me in an attempt to resolve this issue. I am still missing Twitch drops from back in August after all, which I earned properly and fairly yet all I have gotten after countless pointless chats with EA’s “support” live chat were empty promises that the issue would be sent to their “dedicate team”(that’s not a typo, that’s just the broken and regurgitated English of the countless  EA support reps I had to suffer through). 

I have no faith in EA and at this point the same goes for DICE. I decided to use some of my battle coins that I spent my hard earned money on to skip through the winter offensive bonus path of the battlepass tonight. I confirmed the battlepass skip in game costing 1,650 battle coins to progress through the whole thing. After loading for a moment it had the checkmark on screen next to the “Advance 11 tiers” icon like the purchase went through, but then.. nothing. It didn’t unlock the battlepass items. Out of frustration I attempted this at least ten times hoping it would unlock as I may not have the time over the next 14 days to progress through the battle pass. It wasn’t until after the 10th time trying to buy my way through the bonus path that I realized every time I attempted this it is TAKING 1,650 OF MY COINS I’VE SAVED UP ON EACH ATTEMPT! I started with 52,000 battle coins upon release of the Winter Offensive update tonight. After buying all of the new cosmetics released tonight in game (1,500coins, 900coins, 1,500coins, 1,900 coins and 900 coins, I should have 45,300 coins still on my Battlefield account. After attempting to unlock the battlepass numerous times I now have 36,900 due to a bug that was taking my currency each time against my knowledge. 

I am so beyond disgusted and this is straight up robbery, the whole battlepass thing feels predatory in the first place but now even though I’m bending over and spending real world money on in game currency, when I decide to use the currency in game it is taken from me and the digital items I attempted to spend them on are not even rewarded. That’s almost $100 of my hard earned real world money down the drain because of an in game bug that is the fault of EA/ Dice. 

I am going to update this post every day EA/ DICE doesn’t respond to this bug that is literally robbing me, and who knows who else of their hard earned money. This is far beyond unacceptable. I would love to have a bit of faith that EA’s live chat would help me with this issue, but all they did back in August was give me empty promises with the missing Twitch drops. 

I know EA admins read these posts, at least I hope they do. EA_Leeuw, I am calling on you by name. In my brief time in these forums and as a customer of EA I have seen you resolve some issues on here. If anything warrants looking into it’s nearly $100 of my money being taken from me due to an in game bug. 

Please, everyone upvote and comment on this, everyone should be made aware of this unacceptable issue.