So my account goes under the same gmail as my EA account and this random anonymous account is stopping me from linking my account to my Xbox. I really just want an EA employee to help the AI isn't gonna do anything
What makes me mad about this is that I need info on the account but I have no info and no way to identify that account specifically so please I swear to god bro 😭 🙏
My account is all good and I really do not care if it gets hacked as long as I get to play pvz garden warfare1
But the problem is that my Xbox account is linked to an anonymous account that I cant identify not that my EA is hacked
Community ManagerSorry to hear your Xbox account is linked to an EA Account you don’t recognize.
Since you don’t recognize the EA Account currently connected to your Xbox profile, I’d recommend treating this as a possible account security issue first.
Please review the hacked account guidance here and make sure your EA Account, email account, and linked platform accounts are secure:
What to do if your EA Account was hacked
You can also review the account linking guidance here:
Link your EA Account to your console, Steam, Twitch, and more
If you’re unable to recover or access the unfamiliar EA Account linked to your Xbox profile, please contact our Support team so they can help with the account recovery and linking situation.
If live chat hasn’t been able to help, you can also use this webform instead:
For now, I’d avoid making any further unlinking or relinking changes until the account situation has been checked.
Community Manager
Community Admin
