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SenseiBucket's avatar
SenseiBucket
Newcomer
20 days ago
Solved

My account get stolen and banned.

I stopped playing apex around 2024. My account got stolen and banned till this time I came back to play. Tried to contact with EA but they dont even care! Can't contact with advisor. Please help me with that cause im getting crazy that was sooo expensive account and got banned cause someone fu** with a TOS... 

account info
ea help
  • EA_Lanna's avatar
    EA_Lanna
    20 days ago

    Hey SenseiBucket​, 

    Sorry to hear the EA Help site's acting up for you. It might just need some troubleshooting. Could you try the following steps, please: 

    • If you are on mobile, switch to PC to submit the ticket or vice versa
    • Clear the browser's cache and cookies, fully close all browser window,s and then try again
    • Test it off of a different search engine (so if you're on Google Chrome, try Firefox to see if you can submit a ticket that way)
    • It's no harm trying a clean boot to see if you see the same issue after either:  https://help.ea.com/en-in/help/faq/how-to-clean-boot-your-pc/

     

    - EA_Lanna

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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    20 days ago

    Hey SenseiBucket​, 

    Sorry to hear the EA Help site's acting up for you. It might just need some troubleshooting. Could you try the following steps, please: 

    • If you are on mobile, switch to PC to submit the ticket or vice versa
    • Clear the browser's cache and cookies, fully close all browser window,s and then try again
    • Test it off of a different search engine (so if you're on Google Chrome, try Firefox to see if you can submit a ticket that way)
    • It's no harm trying a clean boot to see if you see the same issue after either:  https://help.ea.com/en-in/help/faq/how-to-clean-boot-your-pc/

     

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    12 days ago

    Hi SenseiBucket​,

    It looks like things have gone quiet here, so I'll close this thread for now. I hope the advice I shared above was helpful and that you were able to connect with our support team. If you run into anything else or have new questions, please feel free to start a new thread.

    - EA_Lanna

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