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komrfvbnzjgy's avatar
komrfvbnzjgy
Rising Newcomer
2 months ago
Solved

My account was stolen and email was changed

Hello,

My EA account’s email address has been changed and I can no longer reset my password. Please help me — my account has been hacked.

The email address originally linked to my account was [edit: email address removed]

, and my username is ahmeddrsn.

Some of the friends on my account are yaramaz1989, SDoruk03, and emirdoruk01.

Please help me recover my account as soon as possible.

Thank you

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account linking

3 Replies

  • komrfvbnzjgy's avatar
    komrfvbnzjgy
    Rising Newcomer
    2 months ago

    I did as you said — I sent an email and provided all the details thoroughly, but I haven’t received any response or help ticket. I can’t believe my account was stolen this easily.

  • ElliotLH's avatar
    ElliotLH
    Hero+
    2 months ago

    If you check "My Cases" on the EA Help site, you should see a status message to give you and idea if it's been reached and being worked on. 

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