My cases say "Incident Update Provided", what does that mean

Ho_kundesu wrote:

Could you please explain what “Incident Update Provided” means in my case?

I'm not fully sure what it means either, but you can reach out to the EA TOS Team again and ask them what is going on, (especially since you had mentioned that your account is still banned).

You can also try checking your email again, (like what EA Darko had suggested trying):

EA_Darko wrote:

Hey LlouBiN can you check your email for a response from the team.

Best to check your various folders in case it was filtered.