Forum Discussion
EA_Lanna
Community Manager
9 months agoHi malali123,
I'm sorry to hear you're experiencing this. Let's see...if that Steam account is the stolen EA account, it would be best to try to recover your Steam account access and resecure it. I'll share some Steam support guides that may help with that, but would recommend getting in touch with them directly if you need help recovering the Steam account:
- Recovering a Stolen or Hijacked Steam Account
- Account Security Recommendations
- Providing Proof of Ownership
- Contact Steam
Once your Steam account has been recovered, it'd be a good idea to reset the security settings on your linked accounts, too, such as your EA account, email account, PSN/Xbox account, etc., and make sure you have two-factor authentication set up on each. Here are some helpful EA Help guides for the EA account side of things:
- How to manage your EA Account security and safety
- How to enable two-factor authentication on your EA Account
- What to do if your EA Account has been hacked
- EA_Lanna